의료기관 종사자의 직무스트레스 요인과 소진이 조직유효성에 미치는 영향: 소진의 매개효과를 중심으로

This study examined the relationship between job stressors and burnout and organizational effectiveness as well as whether burnout mediated the relationship between job stressors and organizational effectiveness. Data were collected from a sample of 206 employees in hospitals. Results indicated that job stressors (role ambiguity, role conflict, and lack of organizational support) were negatively related to job satisfaction and organizational commitment and role conflict and lack of organizational support were positively related to turnover intention. Results also indicated that emotional exhaustion and decreased personal achievement were negatively related to job satisfaction and organizational commitment and that emotional exhaustion and depersonalization were positively related to turnover intention. Findings showed that role conflict and lack of organizational support were positively related to emotional exhaustion and decreased personal achievement. Also, role ambiguity was positively related to decreased personal achievement and depersonalization and role conflict was a good predictor of depersonalization. Finally, burnout mediated the relationship between job stressors and organizational effectiveness.