환대기업의 사회적책임이 조직신뢰와 조직성과에 미치는 영향 : 호텔식음료부서를 중심으로

The purpose of this study is to identify the effect of corporate social responsibility (CSR) on organizational trust and organizational performance in hospitality industry. To achieve this goal, in this study, theoretical structures of social responsibility defined by other researchers have been reorganized, and the research model and hypotheses were formed based on preceding studies about CSR, organizational trust,commitment, and citizenship behavior. 180 samples were collected from employees of five-star hotels through a survey in the form of a questionnaire, and used to test the hypotheses by fitting a structural equation model. The results of this study demonstrated the relations between hotels’ social responsibility and the organizational trust, commitment, and organizational citizenship behavior. It was found that four specific internal factors - economic, legal, ethical, and philanthropic responsibility - distinctively influenced organizational trust. It was also proven that the organizational trust is an important leading factor of organizational commitment and citizenship behavior.