한국과 일본의 소비자분쟁조정제도에 관한 연구

The mediation system is being enforced to relieve the consumer damages which are increasing rapidly. There are the Consumer Dispute Settlement Commission of Korea and the Consumer ADR Committee of Japan as the mediation organization which is representative. This mediation system is affirmative from the points which the problems of the lawsuit system may be solved and the quality of consumer damages are considered. But the Consumer Dispute Settlement system on the Framework Act on Consumer is not work well in relieving the consumer damages. Therefore, the next points must be complemented so that the consumer dispute mediation system will be located with the system to relieve consumer damages. First,one or more lawyer must participate in the mediation committee certainly. Second, more than 50 consumers must be able to request the settlement commission for a collective dispute settlement directly. Third, requirement which is recognized with formation of mediation must be strengthened. Fourth, linkage between Consumer Dispute Settlement Commission and the other mediation organizations or the court must become accomplished.