액션러닝 팀원의 감성지능이 의사소통 역량에 미치는 영향: 팀-구성원 교환관계 및 팀원이 지각하는 러닝코치 감성지능의 매개효과 검증

The purpose of this study is to identify the impact of action learning team members' emotional intelligence on their communication competence. For this purpose, I have tested the mediation effects between team members' emotional intelligence and their communication competence by two mediation variables respectively: team-member exchange and learning coach's emotional intelligence perceived by team members respectively. I've collected the testing data through survey questionnaires from 96 participants of three companies in Seoul, Korea, who had experienced the action learning project in their companies and analyzed them on an individual level. Except the survey questions on learning coach's emotional intelligence perceived by their team members, all data have been prepared by the respondents themselves as a self-report method. To validate the mediation effects, the regression analysis recommended by Baron & Kenny has been utilized. As a result of this mediation effect analysis, two mediating variables, Team-Member Exchange (TMX) and learning coach's emotional intelligence perceived by team members, have been validated to mediate positively between the team members' emotional intelligence and their communication competence. From the results of this study, three implications have been drawn as follows; First, team members' emotional intelligence is the important catalyst for building up effective communication competence. Second, the team-member exchange(TMX) and learning coach's emotional intelligence perceived by team members are also important factors for enhancing effective communication competence. Third, depending on the kind of mediating variables, different are the ways that they utilize their emotional intelligence elements and the scale of impact on their communication competence.