관광산업에서 정보시스템 품질이 개인 및 기업 성과에 미치는 영향에 관한 연구

The purpose of this study is to measure impacts of successful Information System (IS) model in tourism (airline, hotel,and travel) industry. Based on the review of previous studies, the following research purposes were established: First is to develope a information system quality which includes IS quality (system quality, information quality, service quality, and partnership quality). Second is to find out how the IS qualities (system, information, service, and partnership) affects user satisfaction. Third is to verify how the IS user satisfactions affects the actual individual and organizational impact. Fourth is to verify how the IS individual impact affects the organizational impact. The results of this study shows the following implications: First, the quality (system, information, service, and partnership) is one of the key factors to forecast of IS. Second, the most important success factor among IS quality is partnership quality. Third, IS user satisfaction is a valid mediator of IS quality and impact. Fourth, user satisfactions on IS is very important since they either bring out positive or negative outcomes. Finally, only the sustained improvement and consolidation of IS with continuous feedback will bring out user satisfaction and ultimately the best performances of employees and companies.