환경불확실성에 따른 협력적 문제해결과 조직구조가 물류성과에 미치는 영향

This paper investigates the relationships among environment uncertainty, cooperative problem-solving and organization structure, and suggests logistics strategies that would help achieving the logistics goals. Being inconsistent with the previous studies, it is not enough to pursue fitness between environment uncertainty and cooperative problem-solving or cooperative problem-solving and organization structure separately. Instead of this, this study found that it is necessary to achieve the fitness among these three variables in order to achieve a better logistics goals, and this logical suggestion is a critical contribution which is contrary to the previous studies. This study uses the Korean listed firms as a research sample. Once the firm agreed to participate, researcher have visited logistics divisional managers within the firm to administer the questionnaires. The questionnaires are primarily designed to collect information about the independent and dependent variables. However, an opportunity to interview many of the leading authorities in logistics management system also provided an excellent opportunity to gather additional insight into the logistics management systems. A total of 500 questionnaires were sent out on January, 2009. 236 valid responses have been collected. The findings can suggest for logistics strategies setting as followings. Firms with high cooperative problem-solving adaptation harmony were significantly better in the logistics performance than firms with low harmony. Unless the harmonization is achieved, it is primarily required to reach the cooperative problem-solving fitness which has the applicability to the cooperative problem-solving with the adaptation between cooperative problem-solving and organization structure. Then the environment adaptation is achieved and the logistical performance can be maximized.