품질혁신활동과 심리적 조직유효성이 경영성과에 미치는 영향에 관한 연구

With a sample of 166 Korean companies, this study examined the effects of psychological organizational effectiveness in the confirmed mediating relationships among degree of quality innovation, non-financial performances, and financial performances. And this study also examined the effects of the fitness of between degree of quality innovation and psychological organizational effectiveness in non-financial/financial performances. The findings of the study can be summarized as follows: First, It was found that quality innovation level enhanced psychological organizational effectiveness, non-financial performances and finally enhanced financial performances. Second, companies with high degree of quality innovation and high degree of psychological organizational effectiveness reported the highest improvement in non-financial and financial performances. The results of the study deliver an implication that companies who want to accomplish quality excellence with adopted TQM and/or 6sigma programs must have positive mind-set toward success factors of quality innovation programs and also must consider aggressively psychological organizational effectiveness in the process of quality management. And finally these all efforts must bring a specific improvement in the non-financial and financial performances.