전자상거래분쟁해결을 위한 ODR 활성화를 위한 연구

As the internet settles down as a general means of human life,the online transactions and e-commerce using the internet amazingly grow. The rapid growth of online transactions and commerce has caused so many conflicts in cyberspace, and the necessity for new dispute resolution also grows. However, Considering the feature of e-commerce, traditional dispute resolution system such as lawsuits in the court does not proper method to resolve the conflicts from the online transactions and e-commerce because of cost, time, laws, etc. Those problems have resulted in the rapid evolution of Alternative Dispute Resolution('ADR') and the advent of Online Dispute Resolution('ODR') as new resolutions methods for online disputes because of convenience, sweetness, low cost, etc. As of now, ODR appears to be the best way for resolving e-commerce disputes. E-Commerce Mediation Committee('ECMC') attempts to offer new ways of disputes resolving system such as online chatting mediation service and desktop video-conferencing mediation service. However, due to its weak technical, lawful environments,this ODR system is still new on the path of development. To make the ODR settled down, there are many assignments to be improved in many aspects afterwards such as establishment of unified ODR organization, use of measures to entice participation,enforcement to ensure the full effectiveness of ODR, etc. It is needed to develop and settle a quick, cheap, and reliable online dispute resolution system to resolve disputes arising in Internet commerce between business and consumers for sustainable e-commerce growth. As more and more cases are being resolved,confidence and trust in the efficiency and worthiness of ODR will grow.