공공업무시스템의 성과에 미치는 시스템특성, 개인특성, 조직특성요인에 관한 연구 : 농림행정정보화를 중심으로

Information systems for public administration attempt to make the administration transparent, to satisfy stakeholder, and to improve citizens' trust to government. Research on public IS performance evaluation and works on the causal effect of factors for the evaluation have been investigated in various ways, but the evaluation needs to be analyzed based on long-term, potential, non financial perspectives rather than on short-term and financial perspectives. This study considers three characteristic domains, system, individual, and organization, affecting performance of agriculture administration IS and analyzes relationships between the domains and individual impact and public impact. 162 last year users of AgriX (Agricultural integrated Excellent system) are assigned to early stage and 353 this year users to assimilation stage. PLS is used to figure out the relationships among factors. Results show that information quality, system quality, and service quality have positive impact on system satisfaction. When it comes to individual characteristics, individual innovativeness and self-efficacy have little impact on system satisfaction and system loyalty, respectively. Organizational characteristics, senior manager leadership and absorptive capacity do not have strong impact on system loyalty. The system satisfaction has more effect on individual impact compared to system loyalty. By contrast, the system loyalty affects more to public impact rather than system satisfaction. The results will enhance a public IS performance evaluation.