호텔 객실판촉지배인의 이직 결정요인에 관한 연구

This study aims to find out the turnover decision factors and turnover intention of room sales executives in the hotel industry. To achieve main purposes of this study, 152 questionnaire were analyzed using SPSS Win 15.0. The analysis result demonstrated that organizational factors and functional factors are affected on the both of turnover decision in the former organization and turnover intension in present organization. However, personal dignity factors are not influence on the turnover decision and future turnover intension. This results implies that room sales executives decided to leave their previous job more likely functional factors such as lower trust level between supervisors and room sales executives, no-further career potential and stress from long working hours but their second or third turnover can be considered by material wealth than psychological environment. In addition, high self-esteemed room sales executives think changing jobs positively and treat that as a process of their career development for better future. As a result of this research, hotel management should prepare for appropriate HR system for room sales executives instead of unified human resources system and also the management needs to share the sales executives burden which is caused by unreachable individual sales targets, extra working hours and conflicts with supervisors.