패밀리레스토랑 본사의 구매업무지원이 구매프로세스 만족도 및 식자재 만족도에 미치는 영향

The purpose of this study is to find out the effects of purchasing-related job supports by family restaurants' headquarters on satisfaction with purchasing process and food materials. Out of 360 responses, 231responses(64%) were received and 194(54%) were used for analysis. The demographic characteristics of the respondents were presented and four hypotheses were tested using SPSS 12.0. The results of the study indicated that headquarters’ job supports for food purchasing were essential to improve satisfaction with purchasing process and food materials. Especially, suppliers' delivery-service quality was more important to the satisfaction with the food materials than purchasing-steps. This study discussed the results of managerial implications, limitations and limitations at the end of the research.