기업의 사회공헌활동 유형과 관여수준이 공중의 평가에 미치는 영향 연구

The purpose of this study is to examine the main effects of CSR level (high vs. low), CSR types (philanthropic donations vs. cause-related marketing), and endorser (celebrity vs. ordinary people) and interaction effects on publics' attitudes toward companies and purchase intention. The experimental method is adopted for inferring the causal relations between variables. A two sets of experiments are adopted and two hundred and eighty eight participants are recruited. The dependent variables are company trust, company preference, and purchase intention. Results show that CSR level's main effect is detected; however, the effect of CSR types produces mixed results. Neither celebrity effect nor any interaction effects between independent variables are found. Only the amount and intensity of CSR receives strong positive evaluations from the publics. The findings of this study suggest that practicing CSR constantly and large amount of CSR are the most important factors for anticipating successful CSR activities. It is possible that philanthropic donations work better than cause-related marketing(CRM) in terms of purchase intention; however, further studies are needed to fix because this study did not show this suggestion with all the dependent variables. Future studies are guided to incorporate both good and bad reputation companies which practiced either philanthropic donations and CRM. Also is advised recruiting more diverse samples.