조직시민행동(OCB)의 선행요인 연구: 수단모형의 증분설명력을 중심으로

Organizational citizenship behavior(OCB) has been an active research area for the past decades. OCB is employee behavior that goes above and beyond the call of duty, that is discretionary and not explicitly recognized by the employing organization's formal reward system, and that contributes to organizational effectiveness. In a word, OCB has great potential as a organizational slack. As such, researchers have been showing great interest in the antecedents of OCB,and as a result, now we can meet so many antecedents of OCB from individual level variables to group or organizational level variables that are said to be important in explaining OCB. Additionally each of these variables is known to have its own sound logic and statistically significant effect on OCB. However the results of these studies are so fragmented that researchers have a great difficulty in drawing some meaningful or coherent conclusions. Literally it is high time to integrate the results of existing researches, and this study is an attempt for that. The specific purposes of this study are two-fold. The one is classification of these antecedents or variables based on the theoretical logic of each of them. Actually I classify these antecedents into several explaining models of OCB, for instance,exchange model, trait model, normative model, and instrumentality model. The other is to investigate the relative effects of each explaining model on OCB. In terms of methodology, I focus on the incremental validity of instrumentality model,because researchers have neglected this model for all its merits. The important finding of this study are as follows. First, instrumentality model shows statistically significant effects on OCBI & OCBO respectively. Second, the effect of instrumentality model on OCB remains significant after controlling the effects of other three explaining models(exchange model, trait model, and normative model).