직장에서의 신뢰와 응집성이 직무소진에 미치는 영향

Aiming for explaining how employees' trust affect their job burnout, in this study we have introduced employees' attachment as a mediating variable. Using 405 employees working at service area in diverse organizations, this study examines the mediating effect of employees' attachments to their members and to the organizations in the relationship between employees' trust and their job burnout. Our study also investigates the causal effect trust and attachment have on job burnout in two dimensions: individual and organization levels. This study hypothesizes that trust and attachment in individual level affect emotional exhaustion more than disengagement, whereas the trust and attachment to organization affect disengagement more than emotional exhaustion. This study also aims for showing the mediating role of employees' attachment to their members and organization in the relationship between trust and job burnout. Structural equation modelling in a heterogeneous sample of 405 workers of the emotional workplace(supermarket, bank, hospital, call center, airport) confirmed that our hypotheses explained the relationships from trust to job burnout. By the equlity test of model fitness, our results of study provide evidence that attachment accounted for the relationship between trust and burnout, and the impact power of independent variables of individual level are different from those of organizational level. That is, findings of our study have partially accepted our hypotheses. Therefore our findings highlight the fact that the several unmeasured resources variables in JD-R Model must be observed by different level of individual and organization. We also discussed research implications and described future research directions.