객실 인터페이스 시스템이 호텔 객실이용 고객의 만족도에 미치는 영향

With the advancement in computer and information technology, firms have increasingly made an effort to improve their productivity and profit by introducing and applying computer information technology to their management. Hotels are also introducing or developing the computer system for their management by extracting data beneficial for them and applying it to diverse management and operational activities. Now, the hotel information system presents a dual effect of improving hotel management functions and the convenience of hotel guests. The purpose of this study is to examine the influence of Room Interface System on the satisfaction of hotel guests and how this influence varies according to the types of guests' visiting hotel. For the empirical analysis, the guests of five-star domestic hotels in downtown Seoul were surveyed to construct the data set for further analysis. The results were; first, that attributes of Room Interface System had a significant influence on the satisfaction of the hotel guests in the order of Internet-TV, Mini-Bar, Call Accounting System, Electronic Locking System, Electronic Safety Box, and Energy Management System. Second, as the result of the analysis for the moderating effect of the types of hotel stay, Internet-TV played an important role in satisfying hotel guests of both business- and tourpurpose. The significance of this study lay in designing and creating Room Interface System that was more convenient and satisfactory for the hotels guests by extracting their important elements that have an effect on the satisfaction of hotel guests and grasping the differences of their relationships based on the purpose of hotel stay either business or tour.