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학술논문한국창업학회지2011.06 발행KCI 피인용 6

역사축제 속성, 지각된 가치, 고객만족, 재방문의도 간의 관계 - 통영 한산대첩축제 중심으로 -

The Relationship among Historical Festival Attributes, Perceived Value, Customer Satisfaction, and Revisit Intention - Focused on TongYoung Hansan Deachoup Festival -

김기호(경상대학교); 신재익(경상대학교); 정기한(경상대학교)

6권 2호, 19~40쪽

초록

Local historical festival can provide opportunities for attendees to have memorable experiences and for local governments to induce new income into their economies through increased tourism. The purpose of this paper is to investigate the relationship among historical festival attributes, perceived value, customer satisfaction, and revisit intention and to provide the implications of tourism marketing related to Tongyoung Hansan Deachoup festival. The results of this study are as follows. First, attractiveness, convenience, and affinity of festival attributes affect positively perceived value except identity. Second, attractiveness and affinity affect positively customer satisfaction except identity and convenience. Third,perceived value affects positively customer satisfaction and revisit intention. Fourth, customer satisfaction affects positively revisit intention. Therefore, managers should develop festival attributes to enhance revisit intention.

Abstract

Local historical festival can provide opportunities for attendees to have memorable experiences and for local governments to induce new income into their economies through increased tourism. The purpose of this paper is to investigate the relationship among historical festival attributes, perceived value, customer satisfaction, and revisit intention and to provide the implications of tourism marketing related to Tongyoung Hansan Deachoup festival. The results of this study are as follows. First, attractiveness, convenience, and affinity of festival attributes affect positively perceived value except identity. Second, attractiveness and affinity affect positively customer satisfaction except identity and convenience. Third,perceived value affects positively customer satisfaction and revisit intention. Fourth, customer satisfaction affects positively revisit intention. Therefore, managers should develop festival attributes to enhance revisit intention.

발행기관:
한국창업학회
DOI:
http://dx.doi.org/10.24878/tkes.2011.6.2.19
분류:
창업/벤처기업

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역사축제 속성, 지각된 가치, 고객만족, 재방문의도 간의 관계 - 통영 한산대첩축제 중심으로 - | 한국창업학회지 2011 | AskLaw | 애스크로 AI