서비스 디자인 프로세스 체계화 과정 연구

Recent design trends away from technology-driven or provider-driven market, consumer-driven market has been transformed into a paradigm. This shift in the service area is the center of the property is located. This means that the service in the design, not simply as a marketing element to the design service is available, it means that it extends the service area as the changed future power for growth and the design performs the important role. In this study, efficient process with a structured and visual guide to offer help that is the goal. That means service design process for the region to increase understanding through the process established, experienced in the design process for the initial services of research and ideas to understand the deployment process, allowing you to proceed without confusion. In this study, service design process during deals with Steps Research-Analysis. The process of organizing four phases(Initiate - Create - Select - Define) are in progress. And the visualization process with the sequential category((Research > Stakeholder map > Journey map > Blueprint) information, the most representative way of visualizing how the application diagram is to proceed. This process initially experienced through the use of a guide to increase their proficiency, with its divided and specialized to enable the dissemination of the services design process.