호텔 접점근로자의 본사에 대한 부정적 편견에 대한 고찰: 선행변수와 후행변수 중심으로

The purpose of this research was to examine the antecedents and consequences of hotel front-line employees' negative headquarters stereotypes. Based on literature review, two theoretical antecedents (Charismatic Leadership and Corporate Bureaucracy) were derived, and four consequences (Interdependence self-construal, Work Engagement, Organizational Citizenship Behavior, and Self-Efficacy) were derived. Adapting the theoretical causal relationships between the constructs, ten hypotheses were derived, thus created a conceptual model. This model was tested using the data collected from 179 hotel employees. Data analysis indicates that headquarter's charismatic leadership reduce negative headquarters stereotypes, but corporate bureaucracy increases negative headquarters stereotypes. Furthermore, when the front-line employees have negative headquarters stereotypes, it negatively influences work engagement, thus reducing interdependence self-construal and organizational citizenship behavior. Finally, data analysis revealed that work engagement, interdependence self-construal, and organizational citizenship behavior have positive impacts on self-efficacy. Based on the results, theoretical/managerial implications were discussed.