심리적 임파워먼트 및 리더-부하 교환관계와 조직시민행동의 관계에서 조직지원인식의 매개효과

In the perspective of social exchange theory, perceived organizational support is the major antecedent of organizational citizenship behavior. To increase organizational citizenship behavior, it is critical that employees have positive perceived organizational support. Existing studies suggest organization justice as the antecedent that influence organizational citizenship behavior by mediating of perceived organizational support. However, employees would have stronger perceived organizational support positively when they feel that organization gives preferential treatment to them than when they feel that organization give fair compensation to anyone. Our study suggests psychological empowerment and leader－member exchange quality as the factors that make employees feel preferential treatment form their organization and investigates if these factors could influence organizational citizenship behavior by mediating of perceived organizational support. The results show that both of psychological empowerment and leader－member exchange quality have significantly positive association with perceived organizational support. It is found out that perceived organizational support partially mediates the relationship between the factors and organizational citizenship behavior.