상황변수, 성과측정지표의 다양성과 경영성과간의 관계

This paper examine the relationship between business strategy, environmental uncertainty and diversity of performance measures, as well as their separate and joint effects on performance. A key part of our investigation is the distinction between financial and nonfinancial measures. In general, the understanding of performance measurement systems is not able to be separated from the users of performance measurement systems. In addition, broad sets of information are able to have the value for several decisions under uncertainty. In this context, this paper aims to test the effects of business strategy and environmental uncertainty on diversity of performance measures. This paper is summarized as follows. Both prospector strategy and environmental uncertainty were statistically positively associated with diversity of performance measures. However in case of defender strategy, it was negatively associated with both diversity of financial measures and diversity of nonfinancial measures. There is positive association between organizational performance and diversity of performance measures, regardless of strategy. These results support the existence of performance benefits from increasing diversity of performance measures. In addition, the test for mediating effect of diversity of performance measures was performed. The results of additional test indicated that the improvement of organizational performance could be possible when differential level of diversity of performance measures was constructed according to business strategy and environmental uncertainty. In total, these results support the view that diversity of performance measure benefits performance as we find that, regardless of strategy, firms with more extensive performance measurement systems have higher performance.