소비자관점에서 본 방송통신 정책 성과평가 항목 및 지표 개발

The purpose of this study is to develop evaluation components and indicators for telecommunication policy on consumer's perspectives. We need to evaluate all telecommunication policy performance on consumer's perspectives to perform them well. In this study 'to review on consumer's perspectives' is defined as the extent of contribution of consumer policy on consumers' right and interest. That is, it is necessary to evaluate the performance of telecommunication policy and review the direction of policy in the future by examining whether the policy has enhanced the interest of consumers annually. Recognizing these problem, in this study we examine the validity of items and indicators based on previous studies and develop them more properly. The methodology of this study is the literature review. We suggested 6 items, 15 subordinate items and many detailed indicators for the evaluation of telecommunication policy on consumer's perspectives. 6 items are the overall consumer perception on the activities of 3 economy subjects, consumer availability and take-up, consumer choice and product value, consumer information utilization, consumer empowerment, and consumer protection & concerns on telecommunication services. This is exploratory study to develop evaluation components and indicators for telecommunication policy on consumer's perspectives, so we expect more attention and research this subject in the future.