성과관리체계 구축 국방조직의 BSC 만족도에 관한 연구 :방위사업청 조직구성원의 인식을 중심으로

This paper investigates which factors determine the perceived satisfaction of employees on BSC (Balanced Score Card) over the sample of 143 in Korea Defense Acquisition Program Administration (DAPA). Those factors are categorized as 3 types, such as individual level, organizational level, and understanding level variables. The results of the paper are summarized as followings. First, inner motivation and communication skill in individual level are positively related with the DAPA employees' perceived satisfaction. Second, institutionalization and value perception in organizational level are positively related with the perceived satisfaction index. Third, performance-contingent rewards in understanding level is positively related with the DAPA employees' perceived satisfaction index. In conclusion, the factors that are suggested as the performance variables of BSC in prior research should be taken seriously for the successful introduction of BSC in DAPA. For example, self-efficacy and organization culture should be taken into account for the successful management of BSC in organization. The perception of employees is one of the most important factors for the success of BSC in the government organization. This paper contributes to the existing literature by suggesting those determinants of the perceived satisfaction in DAPA, which could be used as the key variables for the performance of BSC in organizations.