AHP를 활용한 배송기사의 고객지향적 사고 인지에 관한 연구
A study on the recognition of driver of customer-oriented thinking using AHP(Analytic Hierarchy Process)
김기홍(대구물류센터영업기획); 신승준(포항공과대학교); 남승돈(유한대학교); 강경식(명지대학교)
13권 4호, 17~24쪽
초록
Logistics company strives for satisfaction of customer service. the internal clients of corporation, the engineers of driver enhance their thinking about customer orientation by education of important about customer services. the study reached the conclusion that result which analyzed the important fact of enhancing customer orientation strategy by AHP show an ability of dealing with customer improves customer orientation strategy. because the desire of customer is various, it is difficult to have standard of dealing thought, the program of improvement of dealing ability should be developed and trained to improve customer orientation
Abstract
Logistics company strives for satisfaction of customer service. the internal clients of corporation, the engineers of driver enhance their thinking about customer orientation by education of important about customer services. the study reached the conclusion that result which analyzed the important fact of enhancing customer orientation strategy by AHP show an ability of dealing with customer improves customer orientation strategy. because the desire of customer is various, it is difficult to have standard of dealing thought, the program of improvement of dealing ability should be developed and trained to improve customer orientation
- 발행기관:
- 대한안전경영과학회
- 분류:
- 안전공학