사회복지시설의 평가제도에 관한 고찰

The purpose of evaluating the social welfare facility is to establish the operating foundation of the efficient and effective social welfare facility, induce those facilities to have competition in good faith with each other and protect the human rights of their users. When it comes to facility evaluation, all social welfare facilities are legally prescribed to be evaluated more than once every three years with the amendment of the Social Welfare Service Act in 1998. So social welfare facilities have been evaluated since 1999. All social welfare facilities have been evaluated four times from 1999 to as of 2012. In evaluating social welfare facilities, their evaluation indicators have continually been revised and complemented with the change of the social welfare environment. And they have positively been evaluated by their employees as the social welfare quality evaluation group has been operated. But the periodical evaluation of social welfare facilities was institutionalized. Nevertheless, many reverse effects and problems have been raised such as the validity of evaluation indicators, the lack of objectivity of evaluation procedures, the limit of information provision for users' service choice, the difficulty of securing the specialized manpower related to evaluation, the qualitative deviation of independently conducted evaluation and the like. Therefore, to complement the problem of currently conducted social welfare facility evaluation, this study presented the scheme to revitalize the certification system of social welfare facility evaluation. The social welfare facility evaluation certification system can resolve several problems of the current facility evaluation system and present a direction for social welfare facilities to become better. The certification system would overcome the current evaluation system and perform a great role in securing the choice of prospective facility users.