서번트 리더십이 조직유효성에 미치는 영향: 신뢰와 감성지능의 역할

The world is desperately searching for ethical and effective leadership that serves others, invests in their development and fulfills a shared vision. Among various leadership styles (i.e., authoritarian, benevolent, dictatorship, participatory, etc.) the one that best represents the ideals embodied in the human factor is servant leadership. Research on servant leadership has increased in recent years. However, little empirical work has been conducted to investigate the effects of servant leadership and the mediating and moderating variables. First of all, this study examined the effects of servant leadership of Korean managers on subordinates' leader trust and organizational effectiveness such as organizational commitment, organizational citizenship behavior. And then we explore the mediating effects of leader trust and moderating effects of emotional intelligence as mechanisms of the effects of servant leadership on organizational effectiveness. Results showed that servant leadership(stewardship, commitment to growth, community building, foresight) is positively related to leader trust and organizational effectiveness. In addition, the mediating role of leader trust is partially supported in the relationship between servant leadership and organizational commitment/organizational citizenship behavior. And emotional intelligence appeared to moderate the relationship between community building and organizational commitment and commitment to growth and organizational citizenship behavior. Theoretical and practical implications are proposed, and several limitations of this study and suggestions for future research are discussed as well.