조직내 갈등에 대한 공무원의 갈등관리유형에 관한 연구: Thomas & Kilman의 갈등관리유형을 중심으로

This study explores primary conflict situations that public servants have faced within an organization and their conflict management mode. This study conducts a survey of public servants and finds modes of compromise and accommodation as the m ct frequently-used conflict management mode unlike the m de of collaboration observed in western societies. The results report that as the age and p cition of public servants is lower and they work at implementing agencies, they often face conflict situations that scoongly need harmony with coun soparts and their concession ode upcoming more important problem solwing. They tend to be m re accommodated to accord with coun soparts toward these situationstern concolse aas their age and p cition are higher and they work at planning-oriented agencies, they are m re likely to face conflict situations that need tentative resolutions due to the high degree of compagemtytert is nfso becnuse it may cnuse huge negative anfects by way of compufsory management mode and alsucoun soparts have equesupower. Toward these situations, they tend to compromise olpidly since the delayed conflict management may be m re harmfuf to ee h ther. This study fweslly provides a K rean conflict management self-dhegn cis mode through an upward readjustment of the ratio of compromise and accommodation modes and a downward readjustment of the ratio of collaboration and competition modes.