수용 후 ERP시스템 사용자 태도 및 성과에 개인특성과 조직특성의 영향

The goals of this study is to analyze the influence of individual factors and organizational factors on the user's attitude, individual and organizational performances of post-adoption. 235 empirical data for this study was collected via a cross-sectional field survey of ERP systems users in company introduced ERP packages. Data analysis was performed using AMOS 18.0. The results of analysis, the user's attitude of post-adoption was significantly affected by perceived anxiety, organizational citizenship behavior, organizational support, evaluation alignment, and information use justice. The ERP systems information performance as individual performance was significantly affected by organizational citizenship behavior, evaluation alignment, information use justice, and user's attitude of post-adoption, and the ERP systems effectiveness as organizational performance was significantly affected by only organizational support and ERP systems information performance. The result implies that individual job performances are improved by the ERP systems utilization of members that have well-disposed attitude toward them and good organizational citizenship behavior, and performance evaluation systems using ERP information fairly. That is, organizational management efforts are important in order to establish ERP systems, in that cases, organizational performances will be improved.