전사적 품질경영이 조직변화 수용성과 혁신성과에 미치는 영향에 관한 연구

This study focuses on the mediating effects of acceptance of organizational change on the relationship between total quality management and innovation performance. A partial mediating model was suggested based on the review of prior literature and empirical findings. The suggested research model was empirically tested employing a regression analysis with the data obtained from 251 employees working in firms in Ulsan Metropolitan City. The testing reveals that first, total quality management(leadership, customer focus, process management, strategic planning, human resource management, information management) was positively related to acceptance of organizational change, second acceptance of organizational change was positively related to innovation performance, third, total quality management was positively related to innovation performance, and finally, acceptance of organizational change mediated partially the relationship between total quality management and innovation performance. This study suggested new effective antecedents of innovation performance by testing the antecedent and consequences of acceptance of organizational change. The results of this study implies that top management may create a greater value by an application of total quality management in combination with acceptance of organizational change than an application of total quality management alone if the innovation is their final objective. Top managers and practitioners who are planning to introduce and apply total quality management and acceptance of organizational change should use the results of this study in establishing strategies for effective innovation performance throughout the firms. Based on these findings, the limitations of the study were discussed and some potential directions for future studies were suggested.