감성지능이 직무행동에 미치는 영향에 관한 연구 : LMX 및 TMX의 매개효과

The purpose of this study is to examine (1) the effect of emotional intelligence (EI) on leader-member exchange (LMX) and team-member exchange (TMX), (2) the effects of LMX on helping behaviors, in-role behaviors and innovative behaviors, (3) the effects of TMX on helping behaviors, in-role behaviors and innovative behaviors, (4) the mediating effect of LMX on the relationship between EI and helping behaviors, in-role behaviors and innovative behaviors, and (5) the mediating effect of TMX on the relationship between EI and helping behaviors, in-role behaviors and innovative behaviors. For these purposes, literature review and survey research were conducted. Data were obtained from 164 individuals and their supervisors in 13 organizations located in Gwangju to test theoretical model and hypotheses. The major findings of the empirical research are as follows:First, EI have significant positive influence on LMX and TMX. Second, LMX and TMX are also positively associated with helping behaviors, in-role behaviors and innovative behaviors. Third, LMX and TMX have the partial mediating effects on the relationships between EI and helping behaviors, in-role behaviors and innovative behaviors, suggesting that EI may have their initial influence on LMX and TMX, which subsequently affect helping behaviors, in-role behaviors and innovative behaviors. This study makes a valuable contribution to the EI literature by addressing the mediating effects of LMX and TMX. And organizations need to recognize the importance of EI. Therefore, organization should utilize training programs aimed at demonstrated skill development and practice of EI strategies. Also, in order to cultivate EI in the workplace, organizational leaders would be well advised to build work environments that encourage the practice of EI among the members of organizations. This study has several limitations. First, the cross-sectional design of this study does not permit conclusions about the casual relationship. Future research should examine the casual relationship by using experimental or longitudinal methodologies. Second, several studies have called for more research on potential conditions such as task characteristics, such contextual variables are not fully measured in this study but could be included in future research.