증권업에서 조직지원과 서비스활동이 기업성과에 미치는 영향에 관한 연구
The Impacts on the Organizational Support and Service Activities on Performance in Securities
정수현(충북대학교); 강성룡(충북대학교); 김재환(나사렛대학교)
13권 3호, 275~292쪽
초록
The service sector consists of service products supplier, service provider and service consumer goods. Especially in Securities services, the consumer goods and services are closed to be intangible value creation through service product itself. This study tested the variables that can affect the competence of service providers in the securities, and then extracted through research the relationship of performance. The results were to be followed in order to perform smooth business service products provider of service support to the service provider's competence affects performance and also to have a close relationship.
Abstract
The service sector consists of service products supplier, service provider and service consumer goods. Especially in Securities services, the consumer goods and services are closed to be intangible value creation through service product itself. This study tested the variables that can affect the competence of service providers in the securities, and then extracted through research the relationship of performance. The results were to be followed in order to perform smooth business service products provider of service support to the service provider's competence affects performance and also to have a close relationship.
- 발행기관:
- 한국서비스경영학회
- 분류:
- 경영학