공공부문의 성과관리와 성과측정시스템 이용방식에 관한 연구

The purpose of this study is to examine the use of performance measurement systems(PMS) in the public sector. I hypothesize that the way in which these systems are being used depends on the characteristics of the activities -particularly on performance management, which is a broad construct encompassing clarity of goals, the ability to select undistorted performance metrics, and the degree to which managers know and control the transformation process. I examine the influence of external(political or stakeholder) pressure on PMS use. I also expect that public sector organizations that use their PMS in ways that match the characteristics of their activities outperform those that fail to achieve such fit. I test hypotheses using survey data from 166 public sector organizations. This study is summarized as follows. I find a positive and significant relationship between the performance management and use of PMS. I observe significant relationship between the external pressure and use of PMS(except incentive use). Using the PMS for operational, incentive and exploratory purposes positively influences organizational performance, but this effect is less severe when the level of performance management is high. I also find that performance management and external pressure tends to enhance performance. Finally, the interaction between use of PMS and the performance management is not significant.