상사특성과 직원의 상사신뢰가 조직유효성 및 조직시민행동에 미치는 영향 - 여행사를 중심으로 -

This research aimed at identifying the impact of travel agency managers’ characters and travel agency employees’ trust on their managers, of which importance is becoming more important to the organizational effectiveness and organizational citizenship behavior. The result of analysis proved that the influence in between the two parties partially existed, and the hypothesis was partially adopted. Thus, it is very important for there to be a trusting relationship between the manager and his/her staff, and the trust of manager on his/her staff will become stronger when the staff has an excellent job skills, is diligent and has good relationship between his/her peers. However, the manager and his/her staff need to understand each other not only in the perspective of business, but also in person, and must be willing to be considerate of personal issues. A heartfelt understanding and consideration of each other is a precondition to the trustful relation hip. When the manager and his/her staff praise the strengths of each other, encourage each other to perform better and trust job performances of each other, the job performance of manager will cause the staff to have a higher job achievement, subsequently allowing the staff to have impact on the organizational effectiveness and organizational citizenship behavior.