특1급호텔 식음료 종사자의 LMX(리더-멤버 교환관계)질이 임파워먼트, 직무만족과 조직몰입에 미치는 영향

The purpose of this study are to analyze the effects of the LMX quality as recognized by hotel F&B employees on the empowerment, job satisfaction(JS) and organizational commitment(OC), and to analyze the causal relationships among them. Based on total 272 hotel employees obtained from the empirical research, this study reviewed reliability and fitness of the research model and verified total 4 hypothesis by using Amos program. The research findings are as follows. First, it was found that the LMX relationship of the super deluxe hotel employees had significant positive effects on the competence, self-determination and impact. Second, at the lower level of empowerment recognized by the deluxe hotel employees, the competence had significant positive effects on the job satisfaction and organizational commitment, and the self-determination did not have any significant effects on the job satisfaction while it had significantly positive effects on the organizational commitment. In addition, it was found that the impact had significantly positive effects on the job satisfaction although it did not have any significant effects on the organizational commitment. Third, the empowerment in accordance with the LMX quality was found to have positive effect on the (JS) and the (OC) of the hotel F&B employees. The findings maximize the outcome of the organization through the promotion of motivation and morale by improving empowerment in accordance with the LMX quality within the deluxe hotel F&B organization, and provide implications for the new management for hospitality industry by improving the (JS) and (OC) level of employees.