기업 중견비서의 이직경험을 통한 전환학습 과정에 관한 현상학적 연구

The purpose of this study was to understand significantly and describe the turnover experiences of the corporate executive secretaries and their transformative learning process. To fulfill this purpose of the study, phenomenological qualitative research was performed. For this study, eight corporate executive secretaries were selected. All of the participants should have approximately seven years of work experience as a secretary. The data was collected mainly by in-depth interview. All the participants were interviewed through the method of unstructured questionnaires at first, and the semi-structured questionnaires were used as the second or third interview Also, the e-mail data and voice recording data through the phone were analyzed and interpreted. The finding of the study were as follows:First, corporate executive secretaries' turnover means 'getting our of control', 'being alone in the world', opportunity to make them as a professional executive secretary', 'and getting a chance to have their job enlargement or job enrichment'. Second, transformative learning process were analyzed by two aspects. As the horizontal analysis for the process, three transformative learning process were determined such as 'the traditional linear process', 'the circular process of specific steps' repetition', and 'the process of skipping critical reflection or rational discourse.' As the vertical analysis for transformative learning process, three categories were determined such as 'skill learning for the professional', 'communicative learning for living together with others', 'emancipatory learning for breaking away his/her disoriented perspectives'.