Effects of Support and Trust on Organizational Citizenship Behavior and Organizational Commitment in the Restaurant Industry

This research examines how the role of Perceived Organization Support(POS) and Trust In Organization (TIO) effects the Organizational CitizenshipBehavior (OCB) and Organizational Commitment (OC) among the restaurant employees. A sample of 231 restaurant employees were used for this study. The results from the path analysis shows increase in the level of OCB and OCwhen the restaurant employee recognizes/perceives POS and TIO from theorganization. This finding also indicates the connection to the result ofincrease in OC and OBC ultimately. Implications for managers as well assuggestions for the future research will be discussed.