PMS의 상호작용적 이용이 보상갈등, 조직시민행동, 그리고 조직성과에 미치는 영향

The purpose of this research is to examine the relationship between the performance measurement system(PMS), compensation conflict, organizational citizenship behavior, and organizational performance. The interactive use of PMS is using performance measure to bind together every member of organization by stimulating communication and by leading focus on common issue. Therefore interactive use of PMS is expected to decrease compensation conflict and to increase organizational citizenship behavior. Then decreased compensation conflict and increased organizational citizenship behavior is expected to effect organizational performance. We hypothesized on the basis of prior studies and analyzed empirically. The results of this study can be summarized as follow. The first, interactive use of PMS effects positive(+) influence on organizational performance, effects negative(-) influence on compensation conflict and effects positive(+) influence on organizational citizenship behavior. The second, compensation conflict effects negative(-) influence on organizational citizenship behavior and then organizational citizenship behavior effects positive(+) influence on organizational performance. The third, compensation conflict dose not effect significant influence on organizational performance. Through this study, the importance of interactive use of PMS to improve organizational performance was confirmed. And also, it is recognized that how interactive use of PMS influence members of organization and lead promote organizational performance by behaviorism approaches. This study show that to promote organizational performance, performance measurement should be well linked to compensation and organizational citizenship behavior should be lead by interactive use of PMS.