JCI 인증이 내부 직원의 의료서비스 질 향상 의도에 미치는 영향

Many korean healthcare organizations have been obtaining hospital accreditation(JCI) to join the global healthcare industry. But main question that arises is whether internal staffs are willing to do healthcare quality improvement activities. The proposed model was empirically tested using data collected from a survey in the JCI accredited hospitals. A exploratory factor analysis and confirmative factor analysis were performed to examine the reliability and validity of the measurement model and a structural equation modeling technique and path analysis were used to evaluate the causal model. The result indicated that [Assessment of Patients], [Anesthesia and Surgical Care], [Medication Management and Use] and [Prevention and Control of Infections] had a direct effect on Perceived usefulness. [Care of Patients] and [Medication Management and Use] had a direct effect on perceived ease of use. Perceived usefulness did not have a significant effect on a quality improvement behavioral intention. But perceived ease of use had a significant effect on a quality improvement behavioral intention and perceived usefulness. The proposed model provides a means to understand which factors determine the quality improvement behavioral intention of internal staffs to use JCI Accreditation standards and how this may affect future use. In addition, understanding the factors contributing to quality improvement behavioral intention of internal staffs may potentially be used in advance system development to predict hospital accreditation acceptance.