권력유형과 이직의도의 관계에서 저항의 매개효과 : 제주지역 손해보험설계사를 중심으로

The present study is aimed to investigate comprehensively both parts. First, linear relationships of power types(personal, coercive, legitimate) toward turnover intention and resistance were investigated. Second, mediating effects of resistance in the links between power types(personal, coercive, legitimate) and turnover intention were empirically tested. The data collected from 261 indemnity insurance salespeople who have worked for indemnity insurance companies in Jeju. The results are 1) all types of power had no significant effects to turnover intention, 2) personal power had a negative impact to resistance, whereas coercive power was positively related to resistance, in addition, legitimate power was not associated with resistance statistically. 3) full mediation by resistance was proved in the relations personal power-turnover intention and coercive power-turnover intention. Findings mean that superior power types don't directly affect to turnover intention but they influence turnover intention via resistance indirectly. Implications are as follow. The results contribute to facilitate the research of variables on negative attitudes and behaviors as well as they provide opportunity for expanding research area on leadership research through the relationship study on superior power types and subordinate's resistance academically. In practice, indemnity insurance managers need to utilize effective power types so as to decrease turnover intention and subordinate's resistance.