패밀리 레스토랑 종사원의 직무스트레스와 직무소진, 조직충성도, 이직의도 간의 관계연구

The purpose of this study is to investigate the relationship of family restaurant employees`job stress, job burnout, organizational loyalty, and turnover intention and examine whether perceived organizational support is playing the role of moderating variable in the relationship between organizational loyalty and turnover intention. The data was analyzed by SPSS 18.0 and AMOS 18.0 and empirical research was used structural equation model. Results are summarized in the following. First, Job stress had a significant positive effect on emotional exhaustion which is the one of job burnout sub-dimensions. Second, Job stress had a significant positive effect on turnover intention. Third, emotional exhaustion and lack of personal accomplishment which are job burn out sub-dimensions had negative effect on organizational loyalty. Fourth, organizational loyalty had negative effect on turnover intention and perceived organizational support has not been found to moderate in the relationship between organizational loyalty and turnover intention. Grasping the relationship between job burnout and organizational loyalty of family restaurant employee and negative relationship between job burnout and job stress are an essential step to develop human resource strategies so as to reduce turnover intention.