Analyzing Employee's Perception about the Adoption of Six Sigma and Quality Management

This study aims to investigate the employee's view of the Six Sigma and QualityManagement(SQM) system. We first propose the model to measure employee’s perception aboutSQM system in a factory which produces diverse telecommunications equipment. Such measurementmodel and their constituent elements were developed from a detailed analysis of the company'sdocumentation and activities as well as in-depth literature review. Reliability and validity tests wereundertaken to ensure that the questionnaires were a true reflection of the situation. The analyticalresults of individual elements are described for each factor and perception gaps both betweenmanagement and employees, and between production and non-production departments investigated. The result of the study revealed that the questionnaires, excluding the two variables(in-processinspection or checking, final inspection or checking), can be used to study the non-manufacturingdepartments. Management showed considerably strong commitment towards strategic qualitymanagement with equipment and inventory appropriately managed and controlled. From a managerialviewpoint of implementing the SQM system, management can understand how to manage andmotivate employees.