호텔조직의 팀 다양성, 다양성 수렴메커니즘이 팀 창의성과 경영성과에 미치는 영향에 대한 구조모형 분석

The purpose of this study was to examine structural relationships between team diversity (invisible and visible)and managerial performance (internal process, learning & growth, financial perspective) using shared task knowledgeand team identity and team creativity as mediating variables in the hotel industry. The model was tested using the data collected from 7 five-star hotels in Seoul, 2 five-star hotels in Gyeongju,4 five-star hotels in Busan and 3 five-star hotels in Jeju-do. A total of 213 hotel employees participated in this studythat consist of one team head and one team member per each hotel. Data analysis indicates that employees'perceived invisible team diversity affected their perceived shared task knowledge, shared team identity, and teamcreativity, while their perceived visible team diversity influenced the shared task knowledge and the shared teamidentity. In addition, the shared task knowledge and the team identity affected the team creativity, which in turninfluenced their perceived management performance of internal process perspectives, learning & growth perspectivesand financial perspectives. The findings suggest that hotel management needs to understand the processes through which diversity may bringhigh management performance. The clarification of when and how diversity would bring some positive effects ornegative effects has been big concern and diversity management is desperately required for maximizing positivepotentials and mitigating negative effects of diversity.