직장 내 괴롭힘 개념 개발: 병원간호사를 중심으로

Objectives: The purpose of this study was to build a conceptual framework of bullying in nursing workplace. Methods: A comprehensiveliterature review was conducted to identify concepts in relation to bullying in nursing workplace by searching research articles publishedbetween 1995 and 2013. In-depth interviews were performed with 14 nurses who experienced bullying at work. The Hybrid Model wasapplied for concept analysis which led to identify attributes of bullying in nursing workplace. Results: The antecedents of bullying innursing workplace were offenders, victims, and administrators. They create negative effects on organizational culture and imbalance ofpower between authority and subordinate workers in the organization. Bullying in nursing workplace that occurred in the forms ofinefficient organizational culture, imbalance of power, and the vulnerability of individual or individuals and groups of individuals formedan unstable dynamic. It is expressed as verbal and nonverbal bullying, work-related bullying, and external threats. Consequently, workplacebullying causes physical and psychological withdrawal and increased negative energy in an organization. Conclusions: Workplace bullyingconsisted of verbal abuse, alienation, unreasonable work processes, restriction on work-related rights, and external threat.