중소제조기업의 ERP 시스템 도입과 변화관리의 성공적 요인에 관한사례 연구

The decision of introduction of ERP system has a ripple effect on many aspects such as theorganizational culture, the business process and the direction of information technology. Particularly, the small and medium-sized enterprises, which is worse than large companies whenit comes to the corporate financial, human resources and the change in business environment,should consider the decision of introduction of ERP system in a long-term perspective. Inaddition, if CEO’s interest in and commitment to change management are continued, the expectedeffects according to the successful introduction of ERP system and efficient management can befully revealed. In this paper, a case study was conducted on ERP system implementation in small andmedium-sized enterprises Company H typically engaged in metal forging manufacturing whichmakes the marine equipment production and power facility in diverse but small quantities. Thesuccess factors of ERP system in case company are as follows. First, in terms of the introductionof ERP system and change management leading to stable stage, the most important successfactors are identified as CEO’s management philosophy, specific objectives, will and continuedsupports and interest in the system introduction. Second, IT professionals and the users inproduction site should be continuously fostered through education. Third, in the stage ofintroduction, TFT staffing level is composed of excellent in-house human resource. Fourth, HCompany made full use of the government support. Fifth, the education both before and after the ERP system introduction has continuouslyconducted in order to minimize the organizational members’ resistance factors revealed accordingto the introduction and to settle new culture in organization. This study can make many small businesses that want to introduce an ERP system and similarbusinesses that require long-term investment and effort leading to a stabilization stage after theintroduction especially like metal forging manufacturing reduce trial and error. In addition, usefulinformation to develop competitive businesses can be provided to introduce ERP systemsuccessfully and establish the stabilization stage through change management.