호텔리어의 핵심 이직의도 억제요인에 관한 메타분석 : Hedges-Olkin 효과크기 모형의 적용

This study examined core deterrent factors pertaining to South Korean hoteliers’ turnover intention (TI) in the past16 years based on a meta-analysis of studies published in academic journals between 1998 and 2013. Using 471effect sizes (ESs) collected from 153 journal articles that empirically tested factors pertaining to hoteliers' TI, thisstudy estimated the antecedents of the weighted mean for TI based on the Hedges-Olkin effect size model. Inconjunction with variable classification, ESs were categorized into three sets: job content, organization-wide, andwork environment. The main results obtained from the systematic reviews and meta-analyses are presented asfollows. (1) Regarding job content, 24 protective variables were obtained by examining 180 ESs and nine corefactors (job satisfaction; job involvement; career commitment; job performance; meaning; impact; self-determination;fit; and sacrifice) were determined to have a negative impact on TI. (2) With respect to organization, 180 ESs wereanalyzed and 20 deterrent variables were derived and nine core factors (person-organization fit; organizationalcitizenship behavior; perceived organizational support; organization commitment; pay satisfaction; promotion;organizational trust; procedural justice; and distributive justice) were negatively significant for TI. (3) Regardingwork environment, 100 ESs were analyzed and 18 protectors were obtained, among which six core protective factors(relationship with managers; relationship with co-workers; working conditions; relationship with colleagues;satisfaction with managers; and transformative leadership) showed negative effects on TI.