외국인 근로자의 조직 갈등이 조직 성과에 미치는 문화적응 매개효과 연구

This study is intended to analyze the correlation between cultural adjustment of foreign workers (endogenous variable) and organizational performance (job satisfaction, organizational commitment, turnover intentions) in connection with organizational conflict (exogenous variable). Therefore, empirical survey analysis was deemed to be necessary to identify the effects of foreign workers in Korea on the organizational performance through cultural adjustment. To accomplish the objective, 160 survey questionnaires were distributed to foreign workers (Vietnam, the Philippines, Thailand, Indonesia, Mongolia, China) affiliated with the Multicultural Family Support Center in Chungju City, Chungbuk, and 150 of them were collected for research. Collected data was statistically processed using structural equation models (SEM), along with AMOS (Analysis of Moment Structure) 18 and PASW (Predictive Analytics Soft Ware) Statistics 18 package program. Since organizational conflicts of foreign workers can boost their organizational performance by solving the conflicts through cultural adjustment, corporations should strive to strengthen its human resources through cultural adjustment of foreign workers in Korea. In this context, cultural adjustment refers to adapting to Korean cultures perceived by foreign workers in an organization. Organizational conflict refers to various conflicts perceived by foreign workers in an organization, and it is difficult to solve such individual and cultural conflicts in an organization. This study was conducted under the hypothesis that cultural adjustment can affect the organizational performance by solving organizational conflicts through adjustment to Korean cultures experienced by foreign workers in most Korean organizations. It leads to a conclusion that cultural adjustment of foreign workers can prevent degradation of organizational performance associated with organizational conflict.