외식기업의 녹색경영활동이 사회적 책임감에 따라 구매성과에 미치는 영향 연구
A Study on an Effect that the Green Management Activity of Food Service Company has on the Purchasing Accomplishment According to Social Responsibility
김기영(경기대학교)
29권 1호, 225~236쪽
초록
본연구는외식기업의녹색경영활동과사회적책임감의중요성에대한인식을기반으로외식기업의사회적책임감이소비자의구매성과에긍정적인영향을미치는지살펴보고자하였다. 본연구를통해외식기업의녹색경영활동이소비자들이기업의사회적책임활동인지정도에따라소비자의구매성과에 어떠한영향을미치는지검증하여외식기업의경영활동도구와향후외식소비자에대한판매활동과서비스를제공함에있어서기초적인자료를제시하고자한다. 실증분석을위하여녹색경영활동과사회적책임활동에참여하고있는서울과경기도지역의외식기업을이용하는소비자260명을대상으로조사를실시하였으며, 본연구의결과를요약하면다음과같다. 첫째, 외식기업의녹색경영활동과구매성과간의관계를검증한결과, 녹색경영활동요소중‘에너지절약’, ‘탄소감소’, ‘그린프로모션’ 활동이구매성과에정(+)의영향을미치는것으로나타났다. 둘째, 외식기업의사회적책임감이소비자의구매성과에미치는영향을검증한결과, 외식기업의사회적책임감이높을수록소비자의구매성과가높아지는것으로나타났다. 이러한결과는외식기업의녹색경영활동과사회적책임활동이소비자들로하여금기업에대한신뢰도를높일수있으며,기업의성과에긍정적영향을촉진하게하는요인임을알수있다. 따라서외식기업의녹색경영활동과사회적책임활동이소비자들로하여금기업에대한신뢰도를높일수있으며, 구매성과를높여기업의성과에긍정적영향을촉진하게하는요인임을알수있다. 따라서외식기업들은적극적인녹색경영활동을통해소비자들이기업의사회적책임활동인지정도와외식기업의이미지를높여소비자의구매성과룰촉진시킬수있는것으로나타났다.
Abstract
This study was intended to examine whether the social responsibility of food service company had a positiveeffect on consumers' purchasing accomplishment on the basis of awareness of importance of green managementactivity and social responsibility of food service company. Through this study, it is intended to present baseline dataon providing service and sales activity for consumers in food service in the future and the management activity toolof food service company by verifying what effect the green management activity of food service company has onconsumers' purchasing accomplishment according to social responsibility. 260 consumers using food servicecompanies in Seoul and Gyeonggi-do, which participated in green management activities and social responsibilityactivities were surveyed. And the results of this study are summarized as follows. First, according to the results ofverifying the relation between the green management activity of food service company and its social responsibilityactivity, it was shown that, among green management activity factors, 'decrease in carbon', 'energy saving', and 'greenpromotion' activity had a positive (+) effect on purchasing accomplishment. Second, according to the result ofverifying an effect that the social responsibility of food service company had on consumers' purchasingaccomplishment, it was shown that consumers' purchasing accomplishment improved as the social responsibility offood service company increased.
- 발행기관:
- 한국관광연구학회
- 분류:
- 관광학