심리적 계약위반이 조직시민행동에 미치는 영향: 조직신뢰의 매개효과 및 상사지원인식의 조절효과

A psychological contract is a plain and implicit contract between organizationsand their members, even though it is not written, and doesn’t appear verbally. Unfortunately, due to the rapid changes within the social and economicalenvironments, there are cases of psychological contracts being broken. Therefore,this research analyzed the effect of psychological contract violation, on organizationalcitizenship behavior induction, on the mediating effect of organizational trust intheir relationship, and on the moderating effect of perceived supervisory support. The results of a survey analysis targeting 626 employees of 18 companies in theDaejeon Chungnam area, which have more than 100 employees are as follows. Firstly, psychological contract violation had a significant influence on conscientiousness,civic virtue, courtesy, and altruism among organizational citizenship behavior. Secondly, organizational trust appeared to completely or partly mediate betweenpsychological contract violation and organizational citizenship behavior. Finally,perceived supervisory support positively moderated the relationship between psychologicalcontract violation and organizational trust. The above research results imply that the organizational trust between organizationsand their members, and the perceived supervisory support are necessary,in order to prevent the deterioration of organizational citizenship behavior.