서번트 리더십이 조직유효성에 미치는 영향에 관한 연구－상사에 대한 신뢰의 매개효과와 집단주의 성향의 조절효과를 중심으로－

The purpose of this study is to test how servant leadership affects organizational effectiveness, namely organizational commitment and job satisfaction, how trust on leader mediates the relationship between servant leadership and organizational effectiveness, and how collectivism moderates the relationship between servant leadership and trust on leader. To accomplish this research objective, we collected the data from 450 employees in 16 Korean large and small and medium sized companies in Seoul and Gyeonggi province. The results using 302 valid questionnaires can be summarized as follows. First, all of 5 lower factors of servant leadership had a significant effect on the organizational effectiveness, in other words organizational commitment and job satisfaction in the positive direction. Second, trust on leader also had a significant effect on the organizational commitment and job satisfaction in the positive direction. Third, trust on leader showed perfect or partial mediator effect between 5 lower factors of servant leadership and organization effectiveness. Fourth, collectiveness showed moderator effect on the relationship between servant leadership and trust on leader except for altruistic calling and organizational stewardship. Finally, based on the empirical results we suggested several theoretical and practical implications.