감정노동과 사회적지지가 직무소진에 미치는 영향관계에 대한 다집단연구 : 카지노 기업체 그룹과 비그룹 종사원을 대상으로

The purpose of this study is to examine the difference in the relationship of emotional labor and social support with job burnout between two groups of casino employees categorized into group and non-group employees and to provide a practical conclusion that can contribute to the development of the casino industry. Collected data were statistically analyzed using the package programs of SPSS 20.0 for Windows and AMOS 20.0, after the process of data coding. Frequency analysis, reliability and validity analysis, exploratory factor analysis, confirmatory factor analysis, correlation analysis and multi-group analysis were performed. As a result of a statistical hypothesis test, it was found that there was a difference between the group employees and non-group employees as the  variation levels in all paths were found to be significant. Second, in the case of group employees, it was found that emotional dissonance and emotional efforts had a statistical significance on emotional depletion, depersonalization and decline in personal sense of achievement at the level of p<.01 and it was found that support from superiors had a statistical significance on decline in personal sense of achievement at the level of p<.01 and support from colleagues had a statistical significance on emotional depletion, depersonalization and decline in personal sense of achievement, but not emotional depletion, at the level of p<.01. However, in the case of non-group employees, it was found that emotional dissonance had a statistical significance on emotional depletion and depersonalization, emotional efforts on emotional depletion, support from superiors on emotional depletion and decline in personal sense of achievement and support from colleagues on depersonalization and decline in personal sense of achievement at the level of p<.01.