Development of Self-Diagnosis Methodology Based on Process for Improving the Effectiveness in Public Institutions Service

The purpose of this study is to develop the self-diagnosis methodology based on process for improving the effectivenessin public institutions service and to suggest it. For this goal, we would like to select the management methodologywhich can be easily handled from the viewpoint of working personnel in the public institutions and make it as a process. First, the strategy for the public institutions and the strategic task for practicing it are acquired using BSC (BalancedScore Card) which is now under the active research. At this time, the relative degree of significance is derived usingthe AHP (Analytic Hierarchy Process) which is conducted for the professionals and management to get the degreeof importance in the strategic tasks. The acquired relative degree of significance and the figures related to the performanceof each strategic task derived from the subsequent questionnaire are used to get the final highly efficient strategictask through IPA (Importance Performance Analysis). In this study, this process based self diagnosis methodologywill be explained in detail using the case of Project A in order to verify the effectiveness of the management sciencetechnique on the self diagnosis of the public institutions.